Shipping policy

Free Worldwide Shipping
We offer free shipping on every order, anywhere in the world. No minimums, no surprises at checkout — just your order on its way to you and your furry friend. 🐾

Delivery Times
Orders are typically delivered within 5–10 working days after dispatch. Please allow 1–2 business days for us to process and pack your order before it ships.

Delivery times may vary slightly depending on your location, customs processing, and busy periods (like holidays), but we always do our best to get your order to you as quickly as possible.

Shipping Carrier
We ship worldwide via DHL, so you can count on reliable, trackable delivery right to your door.

Order Tracking
Once your order is on its way, you'll receive a confirmation email with a tracking number and a link to follow your package every step of the way.

Customs, Duties & Taxes
Since we ship internationally, some orders may be subject to import duties or taxes depending on your country's regulations. Any such charges are the responsibility of the customer and are not included in your order total. If you're unsure, we recommend checking with your local customs office before ordering.

Incorrect Address
Please double-check your shipping details at checkout. We're unable to reroute or refund orders shipped to an incorrectly entered address, so a quick review saves everyone the headache.

Delayed or Lost Packages
If your order seems delayed or hasn't arrived within the expected timeframe, don't worry — reach out to our team and we'll track it down for you. Our CS team responds within 24 hours.

Questions?
We're always happy to help. Contact us at [info@98pets.com] and we'll get back to you within 24 hours.